Email log of sent invoices and reminders

Overview

Halingo keeps an email log in the patient dossier. Use it to check:

• whether a patient received the invoice email,
• whether the reminder email went out correctly.

You know quickly whether your message arrived, and payment issues with patients get sorted sooner.

Where to find the email log

1. Go to the patient dossiers menu.

2. Open a dossier.

3. Click the emails tab.

   

4. You see a chronological list of every email sent.

What the email log shows

For each message the log shows:

• Status
• Email type (invoice, payment reminder, and so on)
• Recipient (the patient's email address)
• Date and time of sending

Did the patient receive the email or reminder

Open the patient dossier, go to emails and check the status:

• Green envelope: the patient received the email in their mailbox.
• Red envelope: the email did not arrive. The address is wrong, halingo.be is blocked, or the mailbox is full.

You see the status bounced

The most common causes:

Wrong or new email address

Update the email address in the patient profile. Then send the invoice again.